Closing Your Kingdom Account Explained

How to close a Kingdom Casino account

We close accounts through live chat only — this is the one channel we use to action a closure request, so email or the support form will not trigger it. Once we confirm the closure, it is permanent for 30 days. During that period the account cannot be reopened or logged into, and no deposits, withdrawals or play are possible.

What happens after 30 days

After the 30-day period has passed, we allow a reactivation request. We review this before access is restored, and the usual sign-in details apply once the account is reinstated. Players who prefer a shorter break rather than a full closure can use a cool-down of 1 to 48 hours instead, which still allows login and withdrawals.

Anyone searching Casino Kingdom closure options should note that this process is separate from self-exclusion, which works differently and is handled by email rather than chat.

What happens to a balance on closure

Before requesting closure, we recommend withdrawing any balance, since funds sitting in a closed account cannot be accessed until reactivation. Our withdrawal minimum is £100, with a daily limit of £1,000 and a monthly limit of £10,000, so a large balance may need to be withdrawn across several days before closing the account. Winnings are only released once any active bonus wagering is complete, and the last deposit must have been wagered at least 1x.

Bonus funds are treated the same way at closure as at any other time: a combined main and bonus balance means winnings stay locked until wagering finishes, and an unused bonus can be removed after 1 month regardless of account status. Players who still have an active offer from our welcome bonus or a reload bonus should complete or forfeit it before requesting closure, since the bonus will not survive the 30-day lock in a usable state.

Withdrawals are always paid back to the original deposit source, so a closure request does not change where funds are sent.

Steps before closing your account

We suggest working through these points before contacting us about closure, so the balance and any bonus are settled first.

• Check your balance and withdraw any amount of £100 or more via live chat or the payouts process.
• Confirm whether a bonus is still active, since wagering must be finished before winnings from it can be withdrawn.
• Review the wagering requirements if you are unsure whether funds are locked.
• Contact live chat to formally request closure — this is the only channel we accept for it.
• Expect a 30-day permanent closure period before any reactivation request can be made.