Revised Oct 9, 2026 — 3-minute read
How Kingdom Casino Protects Your Data
Account and verification records are held for 5 years, and KYC documents are usually reviewed within 48 hours. Kingdom Casino collects only the details needed to run your account safely and to meet anti-money-laundering rules.
Claim £9,500 Welcome BonusWhat Kingdom Casino Collects and Why
When you open an account with us, we ask for your mobile number, email address, username, password and real legal name. These details identify you, secure your account and let us communicate with you about your play. Some players search for us as Kingdoms Casino, but the data practices described here apply to the one account you hold with us.
Once lifetime deposits pass £2,000, you request a withdrawal, or an account shows unusual activity, we move to full verification. At that stage we request a government photo ID valid for at least three more months, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months in your name. These documents are reviewed, usually within 48 hours, before funds move. You can see how this fits into opening an account in our step-by-step signup guide.
Why We Keep Certain Records
We keep KYC, transaction and communication records for 5 years. This supports our anti-money-laundering obligations under Curaçao law, the EU's Directive 2018/843 and FATF/CFATF standards, and allows us to respond if the Curaçao Financial Intelligence Unit raises a query about an account.
Your Rights and How We Handle Suspicious Activity
If our checks flag a transaction as suspicious, it is reported to the Curaçao Financial Intelligence Unit, and we may ask you to explain the activity. You have 30 days to respond; if you do not, the account may be closed and the matter reported further. If a verification check fails, the reason is recorded in a support ticket and sent to you directly, so you know exactly what happened.
You can ask us to close your account at any time through live chat, and permanent closure lasts 30 days before reactivation can be requested. Our full detail on what happens to your balance during that process sits on our account closure page. Self-exclusion is handled separately and only by email, for a minimum of one day or indefinitely; requests made through live chat are not processed.
If you ever lose access to your account, password recovery runs through the standard sign-in process, described further on our password reset page, rather than through a data request.
Data Retention at a Glance
The table below sets out how long key records are held and why, based on our account and compliance rules.
| Record type | Retention / handling |
|---|---|
| KYC, transaction and communication records | Kept for 5 years |
| Identity document review | Usually completed within 48 hours |
| Suspicious activity response window | 30 days to explain, or account may be closed |
| Permanent account closure | Lasts 30 days before reactivation can be requested |
| Self-exclusion (indefinite option) | Cannot be shortened once set |
These figures apply across every account level, from simplified checks on lower-risk accounts up to the fuller checks required on larger transactions.